Terms and Cancellation Policy

Operator: Tereza Tichá, Hůrka 44, 382 26 Horní Planá, ID: 64933351

Premises: Apartments Nad rybníky, Hůrka 150, 382 26 Horní Planá

Valid from August 13, 2021 (updated January 21, 2026)

Overview of Cancellation Fees

Supplementary Terms and Conditions

The stated cancellation conditions apply to concluded accommodation contracts entered into in accordance with the provisions of § 2326 et seq. of Act No. 89/2012 Coll., Civil Code, with Tereza Tichá, Hůrka 44, 382 26 Horní Planá, ID: 64933351, as the accommodation provider – the provider, at Apartments Nad rybníky, Hůrka 150, 382 26 Horní Planá (hereinafter referred to as the accommodation facility) and the customer of the accommodation services. The cancellation conditions are valid from August 13, 2021.

General Information

• The cancellation conditions govern the cancellation by the customer of ordered or reserved accommodation services in the accommodation facility.
• Cancellation means the cancellation of a reservation for accommodation or an accommodation service made by the customer in the accommodation facility with the simultaneous payment of a cancellation fee in the amount and under the conditions set by these cancellation conditions.
• If the provider requires a deposit for reserved accommodation services, this deposit is not a cancellation fee in the event of cancellation by the customer, however the provider is entitled to unilaterally offset this deposit against the cancellation fee. In the event that the amount of the deposit is higher than the cancellation fee, the provider will return the remaining part of the deposit to the customer.
• Reserved accommodation service or reserved accommodation means all accommodation ordered by the customer and other services offered by the provider to the extent of the binding reservation and order made by them.
• The customer acknowledges that the cancellation fee is a contractual penalty for the termination of the accommodation contract concluded by their binding reservation. The contractual penalty does not compensate the provider’s claim for damages according to § 2330 par. 2 of the Civil Code as amended.
• In the event of early termination of accommodation by the customer without the fault of the provider, the provider is not obliged to return the paid price of the accommodation to the customer, even in part. The customer acknowledges that the part of the purchase price not returned in this way for accommodation services cancelled early by the customer represents the provider’s claim for damages according to § 2330 par. 2 of the Civil Code.
• In the event of exceptional situations, the provider may fully or partially waive the cancellation fee or the claim for damages; the decision on this belongs exclusively to the provider.
• For serious reasons, the provider may agree to a change in the reserved date without a claim for payment of a cancellation fee; the provider decides on this.
• In the event that there are more persons on the side of the customer, they will be jointly and severally obliged in the event of a claim for payment of a cancellation fee.
• The amount of the cancellation fee is always calculated from the total price of the reserved accommodation services and other services ordered by the customer, including surcharges, fees, and value added tax.
• The cancellation conditions are part of the provider’s general terms and conditions.
• For larger groups of customers, individual cancellation fees may be agreed upon.

Cancellation Fees – Detailed Breakdown

• In the event of cancellation of a reservation by the customer within a period of up to 21 days before the planned arrival, the provider undertakes not to demand any cancellation fee from the customer.
• If a reservation is cancelled by the customer within a period of 21 to 3 days before the planned arrival, the provider is entitled to demand a cancellation fee from the customer in the amount of 50% of the price of the reserved accommodation services.
• If a reservation is cancelled by the customer in a period shorter than 3 days before the planned arrival, the provider is entitled to demand a cancellation fee from the customer in the amount of 75% of the price of the reserved accommodation services.
• The maturity of the cancellation fee is governed by the maturity of the cancelled reserved accommodation services.

These business and cancellation conditions are an integral part of the accommodation order and the accommodation voucher.

In Horní Planá, on August 13, 2021
For Apartments Nad rybníky: Tereza Tichá