Terms and Cancellation Policy

These cancellation conditions apply to concluded accommodation contracts pursuant to Section 2326 et seq. of Act No. 89/2012 Coll., Civil Code, with Tereza Tichá, Hůrka 44, 382 26 Horní Planá, ID No.: 64933351, as the accommodation provider – landlord, at Apartments Nad Rybníky, Hůrka 44, 382 26 Horní Planá (hereinafter referred to as the accommodation facility) and the purchaser of accommodation services. The cancellation conditions are valid from August 13, 2021.

General Information

• The cancellation conditions govern the cancellation of the reservation of ordered or reserved accommodation services in the accommodation facility by the purchaser.
• Cancellation means the cancellation of an accommodation reservation or accommodation service made by the purchaser in the accommodation facility with simultaneous payment of a cancellation fee in the amount and under the conditions stipulated by these cancellation conditions.
• If the landlord requires a deposit for the reserved accommodation services, this deposit is not a cancellation fee in case of cancellation by the purchaser, however, the landlord is entitled to unilaterally set off this deposit against the cancellation fee. If the deposit amount is higher than the cancellation fee, the landlord will return the remaining part of the deposit to the purchaser.
• Reserved accommodation service or reserved accommodation means all accommodation and other services ordered by the purchaser and offered by the landlord within the scope of their binding reservation and order.
• The purchaser acknowledges that the cancellation fee is a contractual penalty for the termination of the accommodation contract, which they concluded with their binding reservation. The contractual penalty does not compensate for the landlord’s claim for damages pursuant to Section 2330, paragraph 2 of the Civil Code as amended.
• In the event of a premature termination of accommodation by the purchaser without fault on the part of the landlord, the landlord is not obliged to refund the paid accommodation price to the purchaser, not even partially. The purchaser acknowledges that the part of the purchase price for the accommodation services prematurely cancelled by the purchaser that is not refunded represents the landlord’s claim for damages pursuant to Section 2330, paragraph 2 of the Civil Code.
• In exceptional situations, the landlord may waive the cancellation fee or the claim for damages entirely or partially; the decision on this belongs exclusively to the landlord.
• For serious reasons, the landlord may agree to change the reserved date without the right to payment of a cancellation fee; this is decided by the landlord.
• In the event that there are multiple persons on the purchaser’s side, they will be bound jointly and severally in the event of a claim for payment of the cancellation fee.
• The amount of the cancellation fee is always calculated from the total price of the reserved accommodation services and other services ordered by the purchaser, including surcharges, fees, and value-added tax.
• The cancellation conditions are part of the general business conditions of the landlord.
• For larger groups of purchasers, individual cancellation fees may be agreed upon.

Cancellation Fees – Detailed Breakdown

• In case of cancellation of the reservation by the purchaser within a period of up to 21 days before the planned arrival, the landlord undertakes not to require any cancellation fee from the purchaser.
• If the reservation is cancelled by the purchaser within a period of 21 to 3 days before the planned arrival, the landlord is entitled to require a cancellation fee from the purchaser in the amount of 50% of the price of the reserved accommodation services.
• If the reservation is cancelled by the purchaser within a period of less than 3 days before the planned arrival, the landlord is entitled to require a cancellation fee from the purchaser in the amount of 75% of the price of the reserved accommodation services.
• The due date of the cancellation fee is governed by the due date of the cancelled reserved accommodation services.